Privacy Policy

SMS Text Messaging Privacy Policy

Effective Date: March 24, 2026

This Privacy Policy describes how Trissel Roll Off Service (“we,” “us,” or “our”), a local waste hauling company, collects, uses, and protects the personal information you provide when you consent to receive SMS text messages from us via the Dialpad messaging platform. By opting in to receive text messages, you agree to the terms of this policy.

1. Information We Collect

When you opt in to receive SMS communications from us, we may collect the following information:

  • Your mobile phone number
  • Your name (if provided)
  • Service address or account information (if applicable)
  • Records of your opt-in consent and the date it was given
  • Your communication preferences

2. How We Use Your Information

We use your mobile phone number and related information solely for the following purposes:

  • To send you general business communications related to your waste hauling service
  • To respond to your inquiries or requests
  • To provide service updates, scheduling information, or important notices
  • To maintain records of your communication preferences and consent

We will only send messages that are relevant to your service relationship with us. Message frequency may vary based on your account activity and service needs.

3. Text Messaging Platform

Our SMS communications are sent through Dialpad, a business communications platform. By consenting to receive text messages from us, you acknowledge that your messages are transmitted through Dialpad’s systems. Dialpad’s own privacy practices apply to the transmission of your messages. We encourage you to review Dialpad’s privacy policy at www.dialpad.com for more information.

4. No Data Sharing with Third Parties

We do not sell, rent, trade, or otherwise share your mobile phone number or any personal information collected through our SMS program with third parties for marketing or any other purposes. Your information is kept strictly internal and is used only to facilitate communications between you and Trissel Roll Off Service.

We may disclose your information only in the following limited circumstances:

  • When required by law, court order, or government regulation
  • To protect the rights, property, or safety of our company, customers, or others
  • With your explicit prior consent

5. How to Opt Out

You may opt out of receiving SMS messages from us at any time. To stop receiving text messages, you can:

Once you opt out, we will stop sending you text messages. You may opt back in at any time by contacting us or by texting START to our number.

6. Message and Data Rates

Standard message and data rates may apply to SMS messages you receive from us, depending on your mobile carrier and plan. Trissel Roll Off Service is not responsible for any charges your carrier may apply. Please contact your mobile carrier if you have questions about your messaging plan.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your mobile phone number and consent records for as long as you remain an active customer or have an active SMS opt-in on file. If you opt out, we will retain a record of your opt-out to ensure we do not contact you again, unless you choose to opt back in.

9. Children’s Privacy

Our SMS messaging service is intended for adults (18 years of age and older). We do not knowingly collect information from individuals under the age of 18. If we become aware that we have received information from a minor, we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date at the top of this document. We encourage you to review this policy periodically. Continued use of our SMS services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our SMS messaging practices, please contact us:

Trissel Roll Off Service

3450 Columbus Rd NE

Canton, OH 44705

Phone: 330-452-1872

Email: contact@trisseltrash.com

Website: http://www.trisseltrash.com

By opting in to receive text messages from us, you acknowledge that you have read and understood this Privacy Policy.

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