TRISSEL ROLL OFF SERVICE

Weekly Refuse Collection — Terms of Service

Residential & Commercial Customers  |  State of Ohio

These Terms of Service (“Agreement”) govern the weekly refuse collection services (“Services”) provided by Trissel Roll Off Service (“Trissel” or “Company”) to residential and commercial customers (“Customer”) in the State of Ohio. By establishing service with Trissel, Customer agrees to be bound by the terms set forth below.

Section 1 — Service Enrollment and Agreement

1.1.  Service begins upon Trissel’s acceptance of a completed service application or verbal authorization from Customer. This Agreement governs all ongoing weekly collection services until terminated by either party in accordance with Section 6 below.

1.2.  Trissel reserves the right to decline or discontinue service to any address at its sole discretion, provided reasonable notice is given to the Customer.

Section 2 — Collection Schedule and Delays

2.1.  Trissel will assign Customer a designated collection day and will make commercially reasonable efforts to collect on that day each week. Exact pickup times within the scheduled collection day are not guaranteed.

2.2.  Service may be delayed or rescheduled due to factors outside Trissel’s control, including but not limited to severe weather, road closures, equipment failure, or observed public holidays. Trissel will make reasonable efforts to notify customers of significant schedule changes in advance.

2.3.  When a scheduled collection day falls on a recognized public holiday, collection may be moved to the next available business day. Trissel will communicate any holiday schedule adjustments with as much advance notice as reasonably possible.

Section 3 — Container and Cart Requirements

3.1.  Refuse must be placed in an approved container or cart and positioned at the curb or designated collection point no later than 4:00 a.m. on the scheduled collection day. Trissel is not responsible for missed pickups resulting from containers placed after the driver has passed the address.

3.2.  Containers must not be overfilled. All lids must be fully closeable. Loose material placed alongside containers will not be collected unless Customer has made prior arrangements with Trissel for bulk item pickup.

3.3.  Carts and containers provided by Trissel remain the property of Trissel at all times. Customers are responsible for the care and maintenance of any carts or containers in their possession. Lost, stolen, or damaged carts may be subject to a replacement fee. Upon termination of service, Trissel will arrange retrieval of its equipment and Customer is responsible for making the cart or container accessible and available for pickup.

3.4.  Containers must be retrieved from the curb within a reasonable time following collection. Trissel is not responsible for any damage to or loss of containers left unattended at the curb for extended periods.

Section 4 — Acceptable and Prohibited Waste

4.1.  Trissel’s weekly collection service is designed for standard household and commercial solid waste. Acceptable materials include bagged household garbage and general commercial refuse placed in an approved, lidded container.

4.2.  The following materials are not accepted under the standard weekly collection service and must not be placed in collection containers: hazardous household waste (including paints, solvents, oils, pesticides, and cleaning chemicals); batteries of any type; medical or infectious waste; electronic waste (e-waste); tires; propane tanks or other pressurized cylinders; construction or demolition debris; appliances; and any material classified as hazardous under applicable federal, state, or local law.

4.3.  Trissel reserves the right to leave behind any container found to contain prohibited materials. Customer will be notified of the reason for non-collection. Customer remains solely responsible for the proper disposal of prohibited materials in compliance with Ohio law.

Section 5 — Billing and Payment

5.1.  Service fees are billed on a quarterly basis. Invoices are issued during the month prior to the start of each quarter and carry a due date of the first day of the upcoming quarter (January 1, April 1, July 1, and October 1). Customers may elect to make monthly payments toward their quarterly balance; however, the full quarterly amount remains due by the first day of the applicable quarter regardless of payment frequency.

5.2.  Trissel does not currently assess late fees. However, accounts with balances remaining unpaid 21 days past the quarterly due date are subject to suspension of service. Trissel reserves the right to require the outstanding balance to be paid in full prior to resuming service on any suspended account.

5.3.  Rates are subject to change. Trissel will provide at least 30 days written notice to Customer prior to any rate adjustment taking effect.

Section 6 — Service Cancellation and Termination

6.1.  Either party may terminate this Agreement with a minimum of 30 days written notice to the other party. Trissel may terminate service immediately and without prior notice in the event of non-payment, repeated placement of prohibited materials, or conduct that creates a safety risk to Trissel’s drivers or equipment.

6.2.  Upon termination of service, Trissel will schedule retrieval of any Company-owned carts or containers. Customer is responsible for ensuring the equipment is accessible, unobstructed, and available for pickup on the scheduled retrieval date. Trissel is not responsible for delays in equipment retrieval caused by inaccessibility. If equipment cannot be retrieved due to circumstances within Customer’s control, a failed retrieval fee may apply.

6.3.  Any refunds of prepaid service fees upon cancellation or termination are issued at the sole discretion of Trissel. Customers seeking a refund should contact Trissel directly to discuss their circumstances. Trissel’s decision regarding any refund request shall be final.

Section 7 — Customer Responsibilities

7.1.  Customer is responsible for ensuring safe and unobstructed access to the designated collection point on each scheduled pickup day. This includes keeping the area clear of parked vehicles, snow and ice, and any other obstacles that may prevent safe collection.

7.2.  Customer agrees to use the Services only for lawful purposes and in a manner consistent with all applicable local, state, and federal regulations governing waste disposal.

7.3.  Customer agrees to notify Trissel promptly of any change in service address, contact information, or billing details.

Section 8 — Limitation of Liability

8.1.  Trissel’s liability for any claim arising out of or related to the Services shall not exceed the total monthly service fee paid by Customer for the month in which the claim arose. Trissel shall not be liable for any indirect, incidental, consequential, or punitive damages of any kind.

8.2.  Trissel is not responsible for any damage to driveways, curbing, or property that may result from normal collection vehicle operations unless such damage is directly caused by Trissel’s gross negligence.

Section 9 — Governing Law

9.1.  This Agreement is governed by the laws of the State of Ohio. Any disputes that cannot be resolved informally between the parties shall be submitted to binding arbitration in Ohio in accordance with applicable arbitration procedures.

Section 10 — Entire Agreement

10.1.  This Agreement constitutes the entire understanding between Trissel and Customer with respect to weekly refuse collection services and supersedes all prior representations, discussions, and agreements. Trissel reserves the right to amend these terms upon 30 days written notice to Customer.